Returns & Refunds

Your consumer guarantees

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled to cancel your service contract with us and to a refund for the unused portion, or to compensation for its reduced value. You are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.

Manufacturer warranties

Each system comes with its manufacturer’s warranty, on the terms the manufacturer publishes. Where our product pages quote a manufacturer’s warranty, it is the manufacturer’s own statement.

Changing your mind

To cancel before installation, contact us as soon as possible on 0413 496 949 and we will confirm any refund. Nothing in these terms limits your rights under the Australian Consumer Law.

Something wrong?

Call 0413 496 949 or email info@pacerplumbing.com.au and we will sort it out with you.